Privacy Policy | India Grocery Basket

This Privacy Policy explains how India Grocery Basket (“IGB”, “we”, “us”) collects, uses, and shares information about you when you use our website and related services (collectively, the “Service”).

1. Information We Collect

Information You Provide

Account information — email address, name, and profile details you add in account settings.
Order information — items purchased, chosen pickup location and time window, and phone number or address if provided. Payment card details are handled by our payment processor; we do not store full card numbers on our servers.
Communications — messages you send to us via email or any contact form.

Information Collected Automatically

Device and usage data — IP address, browser type, pages visited, referring URLs, and timestamps through our hosting and application logs.
Cookies — used to keep you signed in (session cookies) and to operate the Service. We do not use third-party advertising cookies.

2. How We Use Your Information

We use personal information to:

provide, maintain, and secure the Service,
create and manage your account,
process orders and payments,
coordinate pickup and fulfillment,
send transactional email (order confirmations, pickup reminders, and related notices),
respond to support requests,
detect, prevent, and address fraud, abuse, and security incidents, and
comply with legal obligations.

We do not sell your personal information.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service providers

We work with trusted third-party companies that help us operate the Service, including payment processing, website hosting, order management, and transactional email delivery. These providers may access your information only to perform services on our behalf and are required to protect it in accordance with applicable law.

Legal compliance

We may disclose information when required by law, court order, or government authority, or when we reasonably believe disclosure is necessary to protect the rights, safety, or property of IGB or its users.

Business transfers

If IGB is acquired by or merged with another business, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.

4. Your Choices

Account data — update your profile in account settings at any time.
Transactional email — you cannot opt out of emails required to complete an order (receipts, pickup updates); they are part of the Service.
Marketing — if we send promotional email in the future, we will only do so with your consent and will include an unsubscribe link.
Cookies — you can block or delete cookies in your browser; some features (such as staying signed in) may stop working.
Access and deletion — email us at indiagrocerybasket@gmail.com to request access, correction, or deletion of personal information we hold about you. We may retain certain order records for tax, accounting, or legal reasons.

Depending on where you live (for example, California), you may have additional privacy rights. Contact us to exercise them.

5. Data Retention

We keep personal information for as long as needed to provide the Service, handle disputes, enforce our agreements, and meet legal obligations. Order and payment records are retained for periods required by applicable tax and consumer-protection rules.

6. Security

We use reasonable administrative, technical, and organizational measures to protect your information. No online service can guarantee perfect security. If you believe your account has been compromised, contact us immediately.

7. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through the Service or by email where appropriate.

9. Contact

Questions about this Privacy Policy or your data:

Email: indiagrocerybasket@gmail.com